TC Helicon Play Acoustic hangs and a loud buzzing sound

  1. #1 by Alex Briggs on 3 Weeks Ago
    Alex Briggs's Avatar
    Posts: 1

    TC Helicon Play Acoustic hangs and a loud buzzing sound

    Hi All,

    Just wondering if anyone could help with a couple of issues that I am facing.

    First - When I connect my headphone to the headphone jack or the DI output to the speaker I get a loud buzzing sound. I don't hear my guitar that is connected to the input at all. Tried setting Aux to Main Out to Off but that didn't help.

    Second - When I go the setup menu and try to change the Mic setting to certain values the pedal hangs and stops responding. The pedal is responsive when I select 'Dynamic Mic' or 'USB' as the input. If I set it to any of the other mic settings (Condenser, MP-75, e835 FX) the pedal hangs and stops responding to any button presses. Nothing works till I power off and on. Please note that I dont have any mic connected to the pedal.

    Here is a link to an audio file that will give you an idea of the sound that I hear. https://instaud.io/2mhr

    If anyone could help me out with this it would be great.

    Thanks,