TCH DICE driver not compatible with Windows 7 32bit?

  1. #1 by Danny Russo on 03-28-2018
    Danny Russo's Avatar
    Posts: 1

    TCH DICE driver not compatible with Windows 7 32bit?

    Just got the Perforrm-VK and attempting to do a firmware update. Downloaded the TCH DICE driver, but I get an error, saying it's not compatible with my version of Windows. I don't see any other version available on the support site. I was able to install the VoiceSupport app, and it looks for the VK, but without a driver it's a no-go. The VK shows up in "devices" on the computer. Any ideas?
  2. #2 by Spencer Larsen on 04-03-2018
    Spencer Larsen's Avatar
    Posts: 424
    DICE WINDOWS USB DRIVER RELEASE NOTES


    Requirements:


    Operating System:
    Windows 7 with Service Pack 1 (32 and 64-bit) (see Note 1)
    Windows 8.1 (32 and 64-bit)
    Windows 10 (32 and 64-bit)


    Note 1:
    Before installing on Windows 7 SP1, the latest Microsoft Security Updates must be installed by Windows Update for SHA-2 code signature compatibility.


    So Danny, do you have the Windows 7 SP1 (Service Pack 1) installed? The Dice driver won't work without it

    Spencer Larsen
    Engineer, Testing
    TC-Helicon,
    MUSIC Group
    Our Support Team is always available for more urgent assistance.