Voicesupport2 Echo and Reverb Effects cannot load to PerformVK

  1. #1 by Email on 01-03-2018
    Email's Avatar
    Posts: 38

    Voicesupport2 Echo and Reverb Effects cannot load to PerformVK

    It appears that none of the Reverb, nor Echo effects from VoiceSupport2 will work on the Perform VK. Is this because those buttons already exist on the Perform VK?
    Effects appear to download correctly, but the Blue Hit is not enabled for the button(s).
    All other VoiceSupport2 cloud effects can be downloaded to the Blue hit buttons.

    PVK firmware 1.2.02 build 132
    connected via USB to Windows 10 PC
  2. #2 by Spencer Larsen on 01-10-2018
    Spencer Larsen's Avatar
    Posts: 424
    Hey Email,
    First let me thank you for including the firmware and OS you're using, not many people think to include that and I appreciate that, even if it isn't the reason for your issue
    If you send over an effect that is already on the VK, meaning Harmony or Reverb or Echo, then that sent effect will occupy the respective button on the VK and you won't get any blue-ness. For example if you send a Reverb style from the app, it'll go into the "Reverb" button on the VK, and that sent style will appear as light blue in the list of reverb styles. However if you send over an effect that is not native to the VK, like Megaphone, then that effect will occupy the current preset button ("1", "2", or "3") and pressing the button will turn it blue and activate the effect - you can even hold that preset button to adjust its amount. Cheers!

    Spencer Larsen
    Engineer, Testing
    TC-Helicon,
    MUSIC Group
    Our Support Team is always available for more urgent assistance.