Voicelive Rack blue screen

  1. #1 by Erno Muuranto on 12-08-2017
    Erno Muuranto's Avatar
    Posts: 2

    Voicelive Rack blue screen

    My Voicelive Rack suddenly froze during use and now it won’t boot anymore. When power up the unit it just remains in blank blue screen. uMod button has led indicator on, all other button leds are off and the unit does not respond to any buttons.

    I have found from support forum similar issues and recovery SW boot images for other Voicelive family products, but nothing for Voicelive Rack. Could you post instructions on how to try to recover from this issue?
  2. #2 by Erno Muuranto on 12-14-2017
    Erno Muuranto's Avatar
    Posts: 2
    Any help would be appreciated!
    Or is my only option to ship this to service? Finland doesn’t seem to have TC Helicon service, do I need to ship this to Denmark?
  3. #3 by Spencer Larsen on 12-20-2017
    Spencer Larsen's Avatar
    Posts: 439
    Hey Erno,
    It sounds like your VoiceLive Rack will require servicing unfortunately. Please get in contact with our support team, and they'll be able to determine the best place to send it. Good luck!

    Spencer Larsen
    Engineer, Testing
    TC-Helicon,
    MUSIC Group
    Our Support Team is always available for more urgent assistance.